Privacy Policy

This privacy policy explains what Solomon Flooring collects through the quote form – your name, contact details and project information – and how we use it. We use your information only to respond to your request and arrange your work. We do not sell your information or share it except as needed to complete your job.

Last updated: August 5, 2026

Solomon Flooring ("Solomon Flooring," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect through our website, https://solomonflooring.ca/, how we use it, how we may share it, and the choices you have.

This Privacy Policy is intended to comply with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.

By using our website or submitting a form through our website, you agree to the practices described in this Privacy Policy.

Who We Are

Solomon Flooring is a professional flooring contractor providing flooring installation, replacement, repair, refinishing, and related flooring services throughout Ottawa and the surrounding communities.

Solomon Flooring, 200 Laurier Ave W, Ottawa, ON K1P 6M7, Canada. Phone: (343) 504-5047. Email: info@solomonflooring.ca. Website: https://solomonflooring.ca/

When you submit a request through our website, your inquiry is handled by Solomon Flooring for the purpose of providing estimates, scheduling work, and completing flooring services.

Information We Collect

Information you give us directly

When you fill out a contact form, quote form, or service request form on our website, we collect the information you provide. This may include:

Your name;
Your email address;
Your phone number;
Your service address, city, or general location;
Details about the flooring services you need;
Photos, measurements, notes, or other project information you choose to provide;
Any other information you submit through our forms, messages, calls, texts, or emails.

Information collected automatically

When you visit our website, certain technical and usage information may be collected automatically. This may include:

Your IP address;
Browser type;
Device type;
Operating system;
Pages viewed;
Time spent on pages;
Referring website;
General location information;
How you interact with our website pages, forms, buttons, and content.

This information is collected through cookies, analytics tools, and similar technologies described below.

Contact Consent

When you submit a form on our website, you consent to Solomon Flooring contacting you using the contact information you provide.

We may contact you by phone call, SMS/text message, or email for purposes related to your inquiry, including:

Responding to your request;
Discussing your flooring project and service needs;
Providing a quote or estimate;
Requesting additional project details;
Scheduling an appointment;
Confirming service details;
Following up about your requested flooring services.

Message and data rates may apply for SMS/text messages. You may ask us not to contact you by a particular method at any time by contacting us using the information in this Privacy Policy.

If we send commercial electronic messages where an unsubscribe option is required by law, we will provide a way to unsubscribe or opt out.

How We Use Your Information

We use the information we collect to:

Respond to your inquiries;
Contact you by phone, SMS/text message, or email about your requested flooring services;
Prepare and provide quotes or estimates;
Schedule appointments and service visits;
Assess the scope of work required for your project;
Provide, coordinate, and complete hardwood flooring installation, engineered hardwood installation, laminate flooring installation, vinyl flooring installation, tile flooring installation, carpet installation, floor refinishing, floor repair, floor replacement, and related flooring services;
Communicate with you about your project before, during, and after service;
Improve our website and customer experience;
Understand how visitors use our website;
Maintain business, service, accounting, and legal records;
Protect our rights, property, safety, customers, team members, and business;
Meet legal, regulatory, insurance, tax, accounting, and reporting obligations.

We do not sell your personal information.

Google Analytics

We use Google Analytics to help us understand how visitors use our website. Google Analytics may collect information such as your IP address, device information, browser information, pages visited, time spent on pages, referring websites, and general browsing activity.

Google Analytics uses cookies and similar technologies to provide website traffic reports and usage insights.

For more information, see Google's Privacy Policy at https://policies.google.com/privacy.

You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on at https://tools.google.com/dlpage/gaoptout.

Microsoft Clarity

We use Microsoft Clarity to understand how visitors interact with our website and to improve the website experience.

Microsoft Clarity may collect behavioral and technical information such as mouse movements, clicks, scrolling activity, page interactions, device information, browser information, and session activity. This may include heatmaps and session recordings that help us understand how users navigate and use our website.

Microsoft may process this data in accordance with its own privacy practices. For more information, see the Microsoft Privacy Statement at https://privacy.microsoft.com/privacystatement.

Cookies and Similar Technologies

Our website uses cookies and similar technologies, including cookies used by Google Analytics and Microsoft Clarity.

Cookies are small text files stored on your device. They help websites remember information, measure traffic, understand visitor behavior, and improve website functionality.

You can control, block, or delete cookies through your browser settings. If you disable cookies, some parts of our website may not function properly.

How We Share Your Information

We do not sell or rent your personal information.

We may share your information only in the following limited circumstances:

Service providers

We may share limited information with trusted third-party service providers who help us operate our website and business. These may include website hosting providers, analytics providers, communications tools, payment processors, administrative tools, and similar service providers.

These providers are only permitted to use the information as needed to provide services to us.

Legal and regulatory requirements

We may disclose information if required to comply with applicable law, regulation, court order, legal process, insurance requirement, or valid government request.

Business protection

We may disclose information where necessary to protect our rights, property, or safety, or the rights, property, or safety of our customers, team members, contractors, service providers, or others.

Business transfers

If our business or assets are sold, transferred, merged, reorganized, or assigned, personal information may be transferred as part of that transaction, subject to applicable law.

Information Processed Outside Canada

Some of the third-party tools and service providers we use, including analytics providers, may process or store information outside Canada.

When information is processed outside Canada, it may be subject to the laws of the country where it is processed, including lawful access by courts, law enforcement, or government authorities in that country.

Data Retention

We keep your personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, respond to inquiries, maintain business records, resolve disputes, and meet legal, accounting, insurance, tax, or reporting obligations.

When personal information is no longer needed, we take reasonable steps to securely delete, destroy, or anonymize it.

How We Protect Your Information

We use reasonable physical, technical, and administrative safeguards to protect personal information against loss, theft, unauthorized access, use, disclosure, copying, or modification.

However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

Your Rights and Choices

Subject to applicable law, you may have the right to:

Request access to the personal information we hold about you;
Request a copy of your personal information;
Request correction of inaccurate or incomplete information;
Withdraw your consent to certain uses of your personal information, subject to legal or contractual restrictions;
Ask us to delete your personal information, where applicable;
Ask questions about how your personal information is collected, used, disclosed, or protected.

To exercise these rights, please contact us using the information below. We may need to verify your identity before responding to your request.

Withdrawing Consent

You may withdraw your consent to our collection, use, or disclosure of your personal information, subject to legal, business, or contractual restrictions.

Please note that withdrawing consent may affect our ability to respond to your inquiry, provide a quote, schedule service, or complete requested work.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, security, content, or policies of those third-party websites.

We encourage you to review the privacy policies of any website you visit.

Children's Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us so we can take reasonable steps to remove it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page.

Your continued use of our website after changes are posted means you accept the updated Privacy Policy.

Contact Us

If you have questions about this Privacy Policy or how we handle personal information, please contact us: